Privacy Policy

At Quyzifae, we understand that your privacy is fundamental to your trust in our financial analysis platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services, website, and learning programs.

This policy applies to all users of our platform, including visitors to our website, participants in our learning programs, newsletter subscribers, and anyone who contacts us for information about our financial analysis fundamentals courses. We've designed this policy to be transparent and accessible, helping you understand exactly what data we collect and why.

We collect various types of information to provide you with the best possible experience on our platform. Here's a detailed breakdown of what we collect and how:

Personal Information You Provide

• Contact details including your name, email address, phone number, and postal address
• Account information such as username, password, and profile preferences
• Payment information including billing address and transaction history
• Educational background and professional experience when relevant to our courses
• Communication preferences and marketing consent choices
• Any information you provide when contacting our support team or participating in surveys

Technical and Usage Data

When you use our platform, we automatically collect certain technical information that helps us improve our services and ensure optimal performance. This includes your IP address, browser type and version, operating system, device information, and access times. We also track how you navigate through our website, which pages you visit, and how long you spend on different sections.

Your personal information serves several important purposes that directly benefit your experience with our financial analysis platform. We use your data responsibly and only for legitimate business purposes that align with your expectations and our service delivery.

We process your information to deliver our educational content effectively, personalize your learning experience, and provide technical support when needed. Your progress data helps us understand which concepts require additional explanation and allows us to continuously improve our course materials. Additionally, we use your contact information to send you important updates about course schedules, new content releases, and platform improvements.

For marketing purposes, we may use your information to send you relevant educational content, course recommendations, and industry insights that align with your interests. However, you always have complete control over these communications and can opt out at any time through your account settings or by following the unsubscribe links in our emails.

When you engage with our customer support team, we use your communication history to provide better assistance and resolve issues more efficiently. This helps us maintain high service standards and ensures that our support responses are relevant to your specific situation and previous interactions with our platform.

We work with carefully selected service providers to deliver our educational platform effectively. These partnerships are essential for providing you with reliable, secure, and feature-rich learning experiences. All our third-party relationships are governed by strict data protection agreements that ensure your information receives the same level of protection as we provide internally.

Our payment processors handle financial transactions securely and are certified to the highest industry standards. They only receive the information necessary to process payments and are prohibited from using your data for any other purposes. Similarly, our email service providers help us deliver course updates and educational content but cannot access your information beyond what's necessary for message delivery.

We may share anonymized, aggregated data with educational partners or industry researchers to improve financial education generally. This data cannot be traced back to individual users and helps advance understanding of effective learning methodologies in financial analysis. Such sharing supports our mission to improve financial literacy while maintaining your privacy.

In rare circumstances, we may be required to disclose personal information to comply with legal obligations, protect our rights, or ensure user safety. We will only do so when legally required and will notify you of such disclosure unless prohibited by law.

You have comprehensive rights regarding your personal information, and we've made it easy for you to exercise these rights through your account dashboard or by contacting our privacy team directly. Understanding and respecting your rights is fundamental to our approach to data protection.

Access and Portability Rights

You can request a complete copy of all personal information we hold about you at any time. This includes your account details, learning progress, communication history, and any other data associated with your use of our platform. We provide this information in a clear, structured format that you can easily understand and, if desired, transfer to another service provider.

Correction and Update Rights

If any of your personal information is inaccurate or outdated, you can correct it directly through your account settings or request our assistance. We encourage you to keep your information current to ensure you receive relevant course recommendations and important platform updates.

Deletion and Restriction Rights

You can request deletion of your personal information, though some data may need to be retained for legal or legitimate business purposes. You can also request that we restrict processing of your information in certain circumstances, such as while we investigate accuracy concerns or during legal proceedings.

Protecting your personal information is our top priority, and we employ multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security approach combines technical, administrative, and physical safeguards that meet or exceed industry standards.

All data transmission between your device and our servers is encrypted using industry-standard TLS protocols. Your personal information is stored on secure servers with restricted access, regular security audits, and continuous monitoring for potential threats. We maintain backup systems to ensure data availability while protecting against data loss.

Our team receives regular security training, and access to personal information is limited to employees who need it to perform their job functions. We conduct background checks on all personnel with access to sensitive systems and require them to sign confidentiality agreements that extend beyond their employment with us.

We regularly update our security measures to address emerging threats and maintain compliance with evolving data protection standards. Our incident response procedures ensure that any security concerns are addressed promptly, and affected users are notified according to legal requirements and best practices.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve any disputes that may arise. Our retention practices balance your privacy rights with our legitimate business needs and legal requirements.

Account information and learning progress data are typically retained while your account remains active and for a reasonable period afterward to allow for account reactivation. Communication records are generally kept for three years to help us provide consistent customer service and resolve any issues that may arise from past interactions.

Financial transaction records are retained according to tax and accounting requirements, typically for seven years. Marketing communication preferences are maintained until you opt out or request deletion, ensuring we respect your communication choices across all our systems.

When the retention period expires, we securely delete or anonymize your personal information using methods that make recovery impossible. Some information may be retained in anonymized form for statistical purposes or to improve our educational content, but this data cannot be linked back to you personally.

While our primary operations are based in South Africa, some of our technology services and data processing activities may involve transfers to other countries to ensure optimal platform performance and service delivery. We take special care to ensure that any international data transfers maintain the same level of protection as provided under South African data protection laws.

When we transfer personal information internationally, we use appropriate safeguards such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. These measures ensure that your rights and protections travel with your data, regardless of where it's processed.

Our cloud service providers and technology partners are carefully selected based on their security standards and commitment to data protection. We require them to implement appropriate technical and organizational measures to protect your personal information and comply with applicable privacy laws.

If you have concerns about international data transfers or would like more information about the safeguards we use, please contact our privacy team. We're committed to transparency about our data handling practices and will provide additional details about specific transfers when requested.

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyze how our website is used. Understanding how these technologies work helps you make informed decisions about your privacy preferences.

Essential cookies are necessary for our website to function properly and cannot be disabled. These include cookies that remember your login status, maintain your shopping cart contents, and ensure security features work correctly. Without these cookies, many of our platform features would not be available.

Analytics cookies help us understand how visitors interact with our website by collecting information about page visits, time spent on different sections, and navigation patterns. This data is typically anonymized and helps us improve our website design and content organization to better serve your needs.

Marketing cookies allow us to show you relevant advertisements and measure the effectiveness of our promotional campaigns. These cookies may track your browsing behavior across different websites to build a profile of your interests, but you can opt out of these tracking activities through your browser settings or privacy preferences.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality on our platform. We respect your choices and provide clear information about how different types of cookies affect your experience.

Our financial analysis platform is designed for adult learners and is not intended for use by children under the age of 18. We do not knowingly collect personal information from children, and our terms of service require users to be at least 18 years old or have parental consent.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information from our systems. We encourage parents and guardians to monitor their children's internet activities and help us protect children's privacy by contacting us if they believe a child has provided personal information without proper consent.

Our educational content focuses on complex financial concepts that are typically relevant to adult learners, professionals, and students in higher education. The sophisticated nature of our courses naturally limits their appeal to younger audiences, but we remain vigilant about protecting children's privacy online.

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email, prominent website notices, or other appropriate communication channels, depending on the nature of the changes.

Minor updates, such as clarifications or administrative changes, may be made without individual notification, but we will always update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If any changes significantly affect your rights or how we use your personal information, we will seek your consent where required by law. Your continued use of our platform after policy updates indicates your acceptance of the revised terms, unless you choose to delete your account or contact us with concerns.

We believe that open communication about privacy matters is essential for building trust and ensuring you feel confident about how your personal information is handled. Our privacy team is dedicated to addressing your questions, concerns, and requests promptly and thoroughly.

When contacting us about privacy matters, please provide sufficient detail about your request or concern to help us respond effectively. For data access, correction, or deletion requests, we may need to verify your identity to protect your personal information from unauthorized access.

We aim to respond to all privacy inquiries within 48 hours and complete most requests within 30 days. Complex requests may require additional time, but we will keep you informed of our progress and provide estimated completion timelines.

Your privacy questions and feedback help us improve our data protection practices and ensure our policies remain clear and comprehensive. We welcome your input and are committed to addressing any concerns you may have about how we handle your personal information.